Refund Policy

​General Policy

Due to the intimate nature of nightwear and the handcrafted nature of our products, all purchases are subject to the following conditions.

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We reserve the right to refuse returns that:

• show signs of use,

• are damaged after delivery,

• are missing tags or packaging,

• or do not meet hygiene standards.

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Eligible Returns

Returns are accepted only if:

• the item received is defective,

• materially damaged during transit,

• incorrect,

• or significantly different from the product ordered.

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Claims must be raised within 48 hours of delivery with:

• order number,

• clear photographs,

• and description of the issue.

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Non-Returnable Items

The following are non-returnable unless defective:

• worn nightwear,

• customized or made-to-order products,

• discounted/sale items,

• gift cards,

• and products purchased during clearance events.

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Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days after inspection and approval. Shipping fees, customs duties, and COD charges (if any) are non-refundable unless the error was caused by us.

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Exchange Policy

Exchanges are subject to stock availability and approval. We reserve the right to offer store credit instead of replacement.